- #Skype for business troubleshooting guide how to#
- #Skype for business troubleshooting guide registration#
and allocate more Skype Credit to the SIP Profile. Sign in to your Skype Manager at manager. Have you run out of Skype Credit? Solution
#Skype for business troubleshooting guide how to#
If you're unsure how to perform specific actions within Skype Manager, please see the Skype Connect User Guide.ģ.1 You can't make outgoing calls to landline and mobile numbersĬheck 1. Configure the SIP-enabled PBX to use RFC2833.Check the SIP-enabled PBX configuration (make sure it is set for RFC2833).Buy a Skype Connect certified SIP-enabled PBX.Check the Skype Connect certified SIPenabled PBX.Check the SIP-enabled PBX configuration.The SIP-enabled PBX features are not working, such as Call Hold, Call Transfer and Conferencing Activate the Skype Connect channel subscription Ĭalls from the Online Number are not reaching SIP-enabled PBXĬalls to landline or mobile numbers are failing.
#Skype for business troubleshooting guide registration#
All support resources are easily accessed via. Skype provides a range of self-help resources for both technical and non-technical issues. Version 4.0 Copyright © Skype Limited 2011ġ.0 Support resources : 2.0 Troubleshooting quick reference : 3.0Ĝommon issues checklist : ģ.1 You can't make outgoing calls to landline and mobile numbers : 3.2 You have Quality of Service (QoS) issues on your corporate network : 3.3 You have SIP-enabled PBX DTMF issuesģ.4 You don't know if Skype Connect can do what you need it to do : Ĥ.1 Call failure issues : 4.2 Voice quality issues : 4.3 Voice issues : 4.4 PBX functionality issues : 4.5 TLS/sRTP issues : 4.6 DTMF (dial pad tones) issues : ĥ.0 Skype Connect response codes : ĥ.1 Response code classification : 5.2 Response codes :